Refund policy

As all items are bespoke and made to order, we are unable to offer returns on any of our products, unless they are faulty or damaged. Please check the individual bespoke details before confirming your order, to make sure you have selected the correct size, shape, fabric and leg style & stain option, if applicable. 

We do not take responsibility for any defects, damage or faults where upholstery fabrics have been 'supplied by customer'. Please inspect your fabrics in full before sending to our studio to ensure you are happy with them being used for your bespoke Ooty piece. 

We take great pride in our beautiful handmade products, and hope that you are fully satisfied with your order, however if you believe that your product has a fault, please do get in contact at info@ootydesigns.com within 7 working days of receiving the goods, and we would be very happy to look into any issues.

We cannot accept refund requests more than 7 days from receipt of goods.